Terms and Conditions


We want to give you the best shopping experience, so please take a moment - honestly, it won’t take long - to read about how all this works. It will take you through everything from ordering and paying online to delivery, using our website, freshandflowers.lush.com, and details about us. Thanks for reading!



- Who are We?

- Ordering

- Delivery

- Events Beyond our Control

- The Contract

- Resale

- Payment and Security

- Prices and VAT

- Cancellations, Returns, and Damaged Products

- Data Protection

- Cookies

- VAT Queries

- Our Liability

- Other Important Terms

- Governing Law

- Complaints

Address for any returns:

Lush Online,

Unit E, 

Fleets Corner Industrial Estate, 

Poole, Dorset, 

BH17 0HL

Who are We?

We are Lush Global Digital Ltd (company registration number 10719619) of 29 High Street, Poole, Dorset, BH15 1AB.

Trademarks are owned by Cosmetic Warriors Limited and used under License.

At Lush, we pride ourselves on delivering fresh, handmade cosmetics to your door and delivering excellent customer service every time. We believe in excellent service.

We believe our Lush Customer Care team is one of the best around. They work hard to answer your calls and queries, they lovingly pick and pack your parcels and they send them out of the door with the care and attention they'd give to their nearest and dearest. 

If our service has rocked your world, or if you aren't 100% happy, call our team straight away on (+44) 01202 930051 or email [email protected]. We aim to provide high quality service and all feedback helps us to improve each time.

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